What is Harriet Premium?

Harriet Premium is an exclusive collection of high-quality, limited-edition essentials for men and women, crafted with elevated style and comfort.

How do I place an order?

Browse our collection or use the search bar to find what you love. Select your size and color, click ‘Add to Cart’, and proceed to checkout when you're ready to complete your purchase.

Can I change or cancel my order?

You can change or cancel your order within 1 hour of placing it. Contact us via WhatsApp on +94 76 781 6262 immediately for assistance.

How do I find the right size?

Each product page includes a size guide to help you choose the best fit.

What payment methods do you accept?

We accept credit/debit cards, mobile wallets (e.g., Frimi), bank transfers, bank instalment payments, and cash on delivery.

When will my card be charged?

Your card will be charged as soon as your order is placed.

What should I do if my payment is declined?

If your payment is declined, check your card details and try again. If the problem persists, contact your bank or our customer service team via WhatsApp on +94 77 606 6026.

Is it safe to shop on your site?

Yes. We use secure payment gateways and encrypted connections to protect your information.

What is your return policy?

Returns are accepted within 7 days of delivery. Items must be unused and in original condition.

How do I exchange an item?

Contact us within 7 days to request an exchange. We'll guide you through the process, subject to stock availability.

Are there any fees applicable for returns/exchanges?

If the error is due to the customer (e.g., selected the wrong size), they are responsible for paying the return courier fee. However, if the mistake is on Harriet's part or the vendor's (e.g., damaged product), the return will be free of charge.

Can I return my product for any reason?

You are allowed to return a product for any reason you see fit, including a change of mind. However in this case, you have to bear the return courier fee.

How long does delivery take?

Local deliveries typically take 2–3 business days. International deliveries usually take 5–7 business days, depending on the destination. Please note that unforeseen circumstances such as natural disasters or other external factors may affect delivery times.

Can I track my order?

Yes, a tracking link will be sent to your phone via SMS once your order is shipped.

How can I contact customer service?

You can reach us via email on hello@harrietpremium.com or WhatsApp on +94 77 606 6026 — our team is available 7 days a week.

What if I receive a damaged or wrong item?

Please contact us within 48 hours of delivery. We’ll arrange a return or replacement right away.